SHIPPING & RETURNS
Returns Policy before delivery
We do not refund before shipment due to incurred costs associated with processing, packing, and restocking. In accordance with our policies, we are unable to provide refunds prior to shipment as there are substantial expenses involved in handling, packaging, and inventory management.
Furthermore, given that the manufacturing of your product has already commenced, the necessary materials and resources are designated. As a small enterprise, we meticulously organize our inventory and production timetable. Revoking an order after the onset of production can lead to a considerable financial setback for our company.
The creation of your order necessitates significant dedication and labor from our staff. Reimbursing your order would not make up for the resources and time already expended.
Additionally, the wheels are custom assembled according to your order returns and refunds are not applicable for this product.
Returns Policy after delivery
By the law, you may return most new, unopened items within 14 days after delivery for a full refund. To be eligible for a return, your item cannot be custom made and must be unused and in the same condition that you received it. All wheels are custom assembled according to your order returns and refunds are not applicable for this product.
It must also be in the original packaging. We pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise shipping cost is on buyer’s expense.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
All Milk Racing products are delivered DDP, Delivered Duty Paid, accordingly to Incoterms 2010 to the address of the buyer in EU and DAP, Delivered At Place for buyers outside EU. Import duties and/or taxes are not included in the product price or shipping cost as they vary by country and we cannot estimate them. These charges are the buyer’s responsibility as we only charge your order’s transportation fee. Please contact us before placing an order for more information.