ENVÍOS Y DEVOLUCIONES
Política de devoluciones antes de la entrega
We do not refund before shipment due to incurred costs associated with processing, packing, and restocking. In accordance with our policies, we are unable to provide refunds prior to shipment as there are substantial expenses involved in handling, packaging, and inventory management.
Furthermore, given that the manufacturing of your product has already commenced, the necessary materials and resources are designated. As a small enterprise, we meticulously organize our inventory and production timetable. Revoking an order after the onset of production can lead to a considerable financial setback for our company.
The creation of your order necessitates significant dedication and labor from our staff. Reimbursing your order would not make up for the resources and time already expended.
Additionally, the wheels are custom assembled according to your order returns and refunds are not applicable for this product.
Política de devoluciones después de la entrega
Según la ley, puede devolver la mayoría de los artículos nuevos y sin abrir en un plazo de 14 días tras la entrega para obtener un reembolso completo. Para tener derecho a devolución, el artículo no puede ser a medida y debe estar sin usar y en las mismas condiciones en que lo recibió. Todas las ruedas se montan a medida de acuerdo con su pedido Las devoluciones y reembolsos no son aplicables a este producto.
También debe estar en el embalaje original. Sólo nos haremos cargo de los gastos de envío si la devolución se debe a un error nuestro (ha recibido un artículo incorrecto o defectuoso, etc.); de lo contrario, los gastos de envío correrán a cargo del comprador.
Si necesita devolver un artículo, póngase en contacto con nosotros indicando su número de pedido y los datos del producto que desea devolver. Le responderemos con instrucciones sobre cómo devolver los artículos de su pedido.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Proceso de devolución
Debe esperar recibir el reembolso en un plazo de cuatro semanas a partir de la entrega del paquete al transportista de la devolución, aunque en muchos casos recibirá el reembolso más rápidamente. Este plazo incluye el tiempo que tardamos en recibir su devolución del transportista (de 5 a 10 días laborables), el tiempo que tardamos en procesar su devolución una vez que la recibimos (de 3 a 5 días laborables) y el tiempo que tarda su banco en procesar nuestra solicitud de reembolso (de 5 a 10 días laborables).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
SHIPPING:
UNITED STATES (USA)
All shipments to the United States are sent under DDP (Delivered Duty Paid) terms. This means that all applicable customs duties and taxes are included in the total price and covered by us.
EUROPEAN UNION (EU)
All shipments within the European Union are delivered with no additional customs duties or import taxes.
ALL OTHER COUNTRIES*
All shipments outside the European Union are sent under DAP (Delivered At Place) terms. Customs duties, import taxes, and any additional local charges are not included in the product price or shipping cost. These fees vary by country and remain the full responsibility of the buyer. We charge solely for transportation.
*OPTION TO HAVE DUTIES COVERED
Customs duties may be covered only if the buyer selects the “Payment Link – duty fees covered ONLY with this payment method” option during checkout.